FAQ

1. Q: After installation, why is the channel list empty when I launch iPPOTV?

Answer: There are several possible causes:

a. your firewall is set to automatically block all incoming connections;

b. some expired anti-virus software such as McAfee automatically blocks incoming connections without alerting you

c. Some free anti-virus software such as Avira may also automatically block the channel listing info.

Solution:

For case a, change the setting of firewall in control panel to not auto-block all incoming connections.

For case b or c, uninstall the anti-virus software from control panel, then uninstall iPPOTV, then install iPPOTV. Channel list should appear normally at this point. Then you can reinstall the anti-virus software, the channel list should remain normal.

2. Q: Installation of iPPOTV finished without problem. When I double clicked on a channel in the channel list, it showed data downloading, however after a while still no sound or video. Same for all channels.

Answer: You may need to install the new kernel for Windows Media Player. Please download and install Windows Media Player 11 from Microsoft website, or install the lite package. Download from here: http://www.ippotv.com/download/wmfdist11.exe This problem should not occur on Windows Vista or Windows7.

3. Q: Can iPPOTV run on virtual machine, or only on real machine?

Answer: iPPOTV can run on real machine or on virtual machine configured as "Bridge" or "NAT".

4. Q: Will iPPOTV cause my PC down?

Answer: No.

5. Q: What operating systems does iPPOTV run on?

Answer: iPPOTV can run on Windows XP, Windows Media Center Edition, Vista 32-bit, Vista 64-bit, Windows 7 32-bit, Windows 7 64-bit.

6. Q: How much bandwidth does iPPOTV occupy approximately?

Answer: The data rate for iPPOTV is 600kbps.

7. Q: How much data is downloaded for one hour of video playing on iPPOTV?

Answer: Data download for one hour of video is about 200-300MB.

8. Q: How can I watch TV in full screen mode?

Answer: click on the full-screen-mode button at the lower right corner.

9. Q: How to return to smaller window from the maximized (full screen) mode?

Answer: press the Esc key on your keyboard.

10. Q: Why is the waiting time when changing channels?

Answer: Changing channels requires about 15 sec to 1 minute for video buffering. If the waiting time is longer than this, it is probably related to your connection speed, or due to lack of video sources.

11. Q: What is causing the pause or total interruption of video when watching?

Answer: This is related to the reliability of your internet connection, or due to lack of video sources. In some cases you need to close and re-launch iPPOTV.

12. Q: How can I find out about the newly added channels?

Answer: The channel list is automatically updated each time you launch iPPOTV. So you will always see the latest channel list.

13. Q: Some channels available before now disappeared.

Answer: All channels and video clips are supplied content providers or customers. In some cases we need to take a channel off-line due to copyright issues. Some programs are updated from time to time.

14. Q: Why can't I find the channels or TV clips I am looking for?

Answer: We do not own the copyright of any video programs. All the programs are supplied by the content providers or customers. We try to work with the content providers but cannot guarantee any specific content you are looking for.

15. Q: iPPOTV stopped working or showed errors after installing software upgrade.

Answer: Before installing the upgrade, please confirm that the iPPOTV window is closed; otherwise the upgrade will have issues. If problem occurs after upgrade, please close the iPPOTV window, then re-install the upgrade.

16. Q: How can I provide TV program to you or open my own channel?

Answer: Please contact us via email: programming@starp2p.com

17. Q: Any suggestions on showing my support of iPPOTV?

Answer: The best way to support us is to let more people know about iPPOTV and use it. If you want to make a donation, we thank you on behalf of the internet users in China for your generosity. You are supporting the uncensored internet TV platform for the people in China. Please see the contact information for making donations.